Delete your account
You can delete your Crossova account and data at any time. There are two ways.
In the app (fastest)
- Open Crossova and tap Profile in the bottom right.
- Open Settings from the menu on your profile.
- Tap Delete account, type the confirmation word and confirm.
Your account and data are deleted and drop out of backups within 30 days at the latest. A few records the law requires us to keep are listed below.
If you can't get into the app
Enter the e-mail address or phone number you use for your account. We'll receive your request, verify that the account is yours and delete it.
Why verify? This form is public, so someone could try to delete another person's account. No account is ever deleted on this form alone.
You can also use this form to leave the waitlist.
What gets deleted
- Your profile, photos and posts
- Your comments, likes and follows
- All your chat messages
- Crosses you joined, your badges and Mil
- Trusted contacts, safe-return and SOS records
What stays for a while
- Backups: gone within 30 days at the latest.
- Traffic log (Law No. 5651: IP address and time when you signed in or created content): 1 year, with restricted access.
- Records of your data requests and of this deletion request: 3 years (to prove we handled them).
- Context of a report case about you: deleted 90 days after the case closes; your identity is removed from report and decision records.
- Other records the law requires us to keep: for the legal period.